Senior Product Designer
Government technology has failed citizens, public servants, and service members for decades.
Kaizen powers America’s application layer. We replace the legacy systems federal agencies run on with modern software, built with craft. The ticketing platform a resident uses to visit a presidential library. The marketplace DoW uses for counter-drone procurement to protect lives and critical infrastructure. The system a Veteran uses to access benefits. We build systems of record, of national consequence. Our AI-native modules and harness allow us to do so in weeks and months, not years.
This year, our revenue has grown 35x. Next year, our software will serve over 100 million Americans across dozens of federal agencies.
Founded in 2022 and based in New York City and DC, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital.
Location ------------
This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).
The Role ------------
As a Senior Product Designer, you'll play a foundational role in crafting exceptional user experiences for government staff and members of the public. This high-agency opportunity will allow you to impact every aspect of design at the company: from scoping and shipping products with our engineers, to building innovative prototypes for the sales team, to creating marketing assets as we evolve our brand. In true startup fashion, you’ll wear many hats, including partnering closely with our implementation team on customer deployments and helping to define our product roadmap strategically.
What You’ll Do ------------------
- Lead design work end-to-end, including:
- Driving research and discovery sessions with our customers
- Writing clear, well-scoped product requirement documents
- Designing and iterating upon high-fidelity flows and prototypes
- Collaborating side-by-side with our wonderful engineering team to bring the work to life
- Contributing to Trailmix, our internal design system
- Partner with our implementation team on critical customer deployments by providing hands-on project management, product strategy, and customer communications
- Work with the business development team to define the future of the product with robust prototyping for RFP responses and demos
- Work with the leadership team to create marketing assets for socials, one-pagers for conferences, and other branded materials
What You’ll Bring ---------------------
- 4-6 years of experience in product design, preferably in a high-growth startup or agency environment
- Experience designing administrative tooling
- Experience designing scalable solutions for SaaS products for desktop and mobile
- Experience in client services and excitement to work directly with customers
- Proficiency in Figma for both design and prototyping
- Workflows powered with AI tooling (ChatGPT, Figma Make, Lovable, etc.)
Strong Candidates May Also Bring... ---------------------------------------
- Experience with AI coding tools like Cursor to make your own contributions to the codebase
What Kaizen Offers ----------------------
Health & Insurance
- 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.
- $100,000 in fully paid life insurance. FSA and Dependent Care FSA.
- One Medical membership, on us — same-day primary care, 24/7 virtual visits, and offices all over the city.
- Fertility and family-building support through Carrot.
- 401(k) through Guideline, with a 2% company match.
Family & Time Off
- 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.
- Unlimited PTO, with a two-week minimum (we mean it when we say take time off!)
- Closed for all federal holidays.
- Company-wide winter break the week of Christmas.
- Company offsites throughout the year.
Office & Remote Setup
- Up to $750 one-time home office or desk setup stipend for NYC-based employees. $500 for remote employees.
- $50/month commuter benefit (company contribution).
- Expensed lunch while in the office.
- Company-provided laptop of your choice.
Wellness
- Fully covered gym membership at Grindhouse — right across the street from our office at 47 W 17th St (and in Williamsburg). A $225/month value, on us. For remote employees, $100/month dedicated to gym or physical fitness reimbursement.
Stipends
- $100/month utility stipend.
- $500/year professional development.
- $250/year recreation.
- $300/quarter pet care stipend.
About Kaizen Labs
Kaizen Labs is a software company that helps city administrators transform resident experiences with simple digital products.
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