Quality Assurance Specialist
Apply on Marriott Vacations Worldwide's site
Expected Income: $30/hr - $40/hr
Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Quality Assurance Executive, a typical day will include:
- Assure complete and accurate processing of documents pertaining to sales.
- Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
- Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
- Review details of contracts with customers.
- Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
- Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
- Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.
- Always follow company policies and safety procedures.
To Become a Quality Assurance Executive:
- Available to work a flexible schedule to include weekends and holidays.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About Marriott Vacations Worldwide
Marriott Vacations Worldwide is a tourism company that offers vacation ownership, exchange, rental, and resort.