Solutions Architect, Creditors Rights (Remote)
We're Proof, a high-growth company in the legal tech industry, founded in 2017. We've built a best-in-class platform trusted by thousands of law firms across the United States for Service of Process, the formal delivery of legal documents, and E-Filing. We connect law firms with process servers and enable electronic court filing, delivering over 60,000 documents per month through a network of about 2,000 contracted process servers. We're working to make the legal system more efficient, transparent, and accessible than it's traditionally been.
About the Role
As Solution Architect, Creditors Rights, you'll be the technical and operational bridge between Proof's platform and our collections law firm, debt buyer, and creditor clients. You'll partner with Sales on discovery, demos, and proposals, then own each implementation end-to-end, from data mapping and integration setup through go-live. You'll build deep expertise in how service of process and e-filing rules apply to debt collection, shaping solutions our Service Delivery team can stand behind. It's a high-visibility role at the center of one of Proof's fastest-growing segments.
What You'll Do
Pre-sales and solution design
- You'll partner with Creditors Rights account executives on discovery, demos, RFPs, and proposals for collections law firms, debt buyers, and creditor legal departments.
- You'll map a prospect's portfolio to a Proof solution, covering filing and service volume, portfolio mix, jurisdictions served, service and filing rules by state and county, post-judgment needs (garnishments, citations, and related enforcement), and reporting.
- You'll design tailored service, e-filing, and data-exchange solutions, including pricing inputs, SLAs, and operational assumptions the Service Delivery team can stand behind.
- You'll identify expansion opportunities within existing accounts (new states, new work types, new portfolios) and scope them with Sales.
Implementation and project management
- You'll project manage new implementations end to end: requirements, data mapping, integration setup, pilot, QA, go-live, and structured hand-off to Client Services and the Creditors Rights delivery team.
- You'll coordinate cross-functional work across Sales, Service Delivery, Product/Engineering, Compliance, and third-party vendors, and hold the timeline.
- You'll define success criteria for each implementation (time to first filing, first-attempt service rate, affidavit turnaround, data accuracy) and report against them through stabilization.
Data integration and technology
- You'll guide clients through bulk data exchange and integration with their collections case management systems, including file specifications, API usage, batch imports, and return-data formats.
- You'll work with the Creditors Rights Reporting team to map client documentation and reporting requirements to Proof's data model.
- You'll evaluate and coordinate third-party solutions (skip tracing, e-filing providers, document vendors) where they're part of a client's workflow.
Subject matter expertise
- You'll build and maintain deep expertise in service of process and e-filing rules for debt collection, including how requirements vary by state, county, court type, and case type.
- You'll stay current on the regulatory environment affecting collections litigation (FDCPA, Regulation F, state licensing and collection statutes), working with Compliance to ensure solutions meet audit requirements.
- You'll contribute requirements and roadmap input to Product and Service leaders to help shape Proof's offering for the segment.
What You'll Bring
- 7+ years in a solutions architect, solutions consultant, implementation lead, or similar client-facing role.
- Direct experience in the creditors' rights or collections industry (a collections law firm, debt buyer, creditor, legal process vendor, or collections technology provider).
- Working knowledge of high-volume collections litigation workflows, from suit filing through service, judgment, and post-judgment enforcement.
- Hands-on experience with data integrations and file-based data exchange, comfortable reading API documentation and file specs.
- Proven ability to manage multiple concurrent implementations with enterprise clients and hold cross-functional teams accountable.
- Excellent communication skills, able to speak credibly with a managing partner, a collections operations director, and an IT lead in the same meeting.
- Ability to travel onsite to client locations as needed.
Bonus points: Familiarity with collections case management systems (Clio, Filevine, etc.), experience with service of process, e-filing, or court-services vendors, or experience with compliance and audit requirements common to creditor and debt-buyer clients, or experience developing solutions within a two-sided marketplace.
Compensation
- Full-time, salaried position
- Compensation: $135,000-$175,000 based on experience and location
- Eligible to participate in company bonus plan
Benefits
- Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
- Paid time off and paid holidays
- Necessary equipment provided
- Work from home stipend
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
About PROOF
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