Project Manager - Localization and Client Operations
Apply on Pixelogic Media's site
Project Manager
Location: Burbank (On-Site) Schedule: Day Shift, 9a Start Time Position Type: Full-Time, Salaried Compensation Range: $70,000-$85,000
Responsibilities
- Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets
- Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
- Establish a solid understanding of specific client specifications and needs
- Build strong working relationships with clients and deliver world class customer service
- Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
- Work with the billing team to ensure projects are billed correctly and on time to clients
- Perform order entries based on client requests and ensure data accuracy in all internal and external systems
- Provide strategic solutions to any issues that may arise with clients
- Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
- Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
- Abide by security policies and protect information entrusted to you
- Document processes to use as training guides (including video trainings)
- Utilize dashboards, reports and metrics to monitor production milestones and status
- Help build and evolve the company and team culture
- Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
- Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
- Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts
Requirements ------------
- Bachelor’s degree preferred
- Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
- Solid organizational skills, including multitasking and time-management
- Collaborative thinker who works well in a team
- Experience in media industry and post-production workflows
- Passionate about customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Deep sense of urgency and ability to work in a fast-paced environment with high volume
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
About Pixelogic Media
Pixelogic Media is a media production company that distributes solutions for the entertainment industry.