CSA Customer Application Engineer
CSA Customer Application Engineer
Driving Technical Excellence Through Strategic Service Solutions.
Delivering Competitive, Customer-Focused Long-Term Service Agreements.
Partner with the best
Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value.
Fuel your passion
Long-Term Service Agreements (LTSAs) are a cornerstone of Baker Hughes’ strategy to provide mutually beneficial customer service while ensuring stable and profitable business growth.
As a CSA Customer Application Engineer, you will play a key role within the Commercial Service organization, leading the definition, preparation, and management of the technical portion of LTSA proposals. You will own complex service scopes, cost assumptions, and customer-facing technical deliverables while ensuring technical accuracy, competitiveness, and risk mitigation.
You will partner closely with commercial, sales, engineering, and regional teams to optimize proposal strategies and support customer negotiations on technical, operational, and contractual topics. Acting as a technical advisor to the regional commercial team, you will contribute to deal strategy and help develop customer-focused, risk-balanced service solutions.
As a CSA Customer Application Engineer, you will be responsible for:
- Leading the definition, preparation, and management of the technical content associated with LTSA proposals.
- Interpreting customer technical requirements and translating them into optimized service solutions.
- Defining, reviewing, and challenging service Scope of Work assumptions to ensure technical and commercial competitiveness.
- Validating assumptions for both existing and new technologies used within service proposals.
- Ensuring technical accuracy and cost competitiveness across customer proposals.
- Identifying, assessing, and mitigating technical, operational, and contractual risks.
- Collaborating with commercial, sales, engineering, and regional teams to develop competitive proposal strategies.
- Supporting customer negotiations related to technical, operational, and risk management topics.
- Acting as a technical partner to regional commercial teams throughout the proposal development process.
- Driving cross-functional alignment to develop customer-focused and commercially sound solutions.
- Supporting the development of risk-balanced proposals that align with business objectives and customer requirements.
To be successful in this role you will:
- Have a bachelor's degree in a technical field from an accredited college or university.
- Have 5–10 years of relevant industry experience in roles such as Project Engineer, Design Engineer, Application Engineer, Project Manager, or similar technical/commercial positions.
- Demonstrate experience managing complex scopes and customer-facing activities.
- Be fluent in spoken and written English.
- Be willing and able to travel on short notice.
Preferred Qualifications:
- Have a master’s degree in engineering with a focus on Turbomachinery from an accredited college or university.
- Demonstrate industrial market knowledge and experience in service, commercial, project execution, or application engineering environments.
- Have strong technical knowledge of rotating machinery, particularly gas turbines, including maintenance concepts, service scopes, and lifecycle cost drivers.
- Possess strong interpersonal, communication, and influencing skills with the ability to engage effectively with customers, senior stakeholders, and cross-functional teams.
- Demonstrate the ability to work collaboratively while taking ownership of assigned deliverables.
- Be able to communicate complex technical and commercial topics clearly and effectively to customers, peers, and leadership teams.
- Demonstrate the ability to work autonomously and lead the development of complex technical and commercial solutions.
- Hold a Green Belt or Black Belt certification.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
The Baker Hughes internal title for this role is: Engineering Senior Specialist - Customer Application Engineering
About Baker Hughes
Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide.
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