Homes Project Manager - Central Renovations Team
**About the Role** ========================
Opendoor purchases and renovates homes across nearly every major U.S. market. Delivering renovations at that scale requires a different operating model: a centralized team of high-performing project managers who manage a geographically distributed portfolio of renovation projects with precision, speed, and consistency.
Based in our offices in Phoenix and Miami, the Central Homes Project Management team manages renovation projects across distributed markets while helping develop the processes, tools, and systems that improve Opendoor's renovation operations.
As a Central Homes Project Manager, you are both an operator and a builder. You'll manage renovation projects at scale while helping shape the future of centralized renovation management. Every project is an opportunity to improve our processes, tooling, automation, and use of AI to make better decisions, communicate more effectively, and execute projects more efficiently.
At this level, you independently manage a portfolio of concurrent renovation projects while consistently delivering on cost, quality, and schedule. You coach contractors into high-performing partners, identify opportunities to improve how we operate, and help shape the future of centralized renovation management
**Core Responsibilities** ===============================
**Pre-Construction & Scope Alignment** ------------------------------------------
- Lead virtual pre-construction meetings; establish clear alignment on scope, budget, schedule, communication expectations, and success criteria before work begins.
- Review third-party pre-inspection reports, photos, and AI-assisted insights to identify scope gaps, risks, and opportunities before mobilization.
- Confirm contractor fit—including job complexity, capability, capacity, and performance history—to ensure successful execution.
- Identify opportunities to standardize work, improve operating processes, and reduce future project friction through better documentation, tooling, and automation.
- Establish clear change order protocols and project controls before work begins.
- Establish complete project documentation that enables reporting, automation, AI-assisted decision making, and continuous improvement.
**Project Kick-Off** ------------------------
- Lead a virtual project kickoff with the contractor to align on scope, schedule, quality expectations, communication cadence, and project success criteria.
- Conduct a live virtual walkthrough of the home to validate scope, identify new conditions, and resolve questions before work begins.
- Identify scope gaps and issue change orders before production starts—avoid absorbing work through undocumented field decisions.
- Establish project controls, including milestone dates, progress reporting expectations, required photo and video evidence, and escalation protocols.
- Ensure the project is positioned for successful execution by leveraging standardized processes, technology, and AI-assisted project management tools from day one.
**Active Renovation Management** ------------------------------------
- Proactively manage a portfolio of active renovation projects, maintaining daily visibility through photo, video, field reporting, and AI-assisted analysis—no silent days.
- Leverage project data, inspections, contractor communications, and AI to identify risk earlier, improve decision making, and proactively manage project outcomes.
- Hold contractors accountable to commitments; escalate missed milestones, communication gaps, and service failures immediately.
- Manage change orders with urgency, documenting decisions and maintaining complete project records.
- Drive projects to on-time, on-budget completion through disciplined project management, standardized operating processes, automation, and technology.
- Continuously identify opportunities to improve project execution by applying better processes, automation, and AI across the Central Renovations operating model.
**Quality Control & Close-Out** -----------------------------------
- Determine the appropriate quality validation strategy based on project complexity, risk, and contractor performance history, including third-party inspections, AI-assisted review, and virtual quality verification.
- Review inspection reports and use inspection findings to improve contractor performance, operating procedures, training, and AI-assisted quality validation.
- Coordinate final quality approval, listing readiness, photography, signage, and listing maintenance to ensure homes are market-ready.
- Capture recurring quality issues and recommend improvements to processes, contractor performance, training, or tooling to prevent future defects.
- Issue final project approval only after all quality, documentation, and listing readiness standards have been met.
**Listed Home & Post-Sale Repair Management** -------------------------------------------------
- Apply the same operational discipline used during renovation to active listing repairs and buyer-requested repairs.
- Coordinate across Customer Success, Home Condition, Buyer Support, contractors, and field partners to deliver timely, high-quality resolutions.
- Leverage project data, AI, and standardized operating processes to prioritize work, validate completion, and improve the customer experience.
- Identify recurring repair trends and recommend operational improvements that reduce future defects and post-sale repair volume.
**What Good Looks Like** ==============================
- Projects consistently finish on time, on budget, and to Opendoor quality standards.
- Trade partners become stronger, more reliable partners because of your leadership and coaching.
- You identify project risk early and proactively resolve issues before they impact schedule, cost, or quality.
- Every significant decision is documented; nothing is absorbed silently.
- You leverage standardized processes, data, automation, and AI to make better decisions and improve project execution.
- You continuously seek opportunities to simplify work through standardization, automation, and thoughtful use of AI.
- You identify recurring operational friction and improve the way Central Renovations works—not just the projects you manage.
- You use every project as an opportunity to improve processes, documentation, tooling, and automation for future projects.
- Quality issues are prevented before listing, not discovered afterward.
- You contribute to building a scalable national renovation operating model—not simply managing individual projects.
- You leave the Central Renovations operating model stronger than you found it.
**Experience & Qualifications** =====================================
- 3–5 years in construction or renovation project management, preferably in a high-volume, remote oversight environment.
- Deep understanding of home anatomy and construction methods; able to identify scope gaps from inspection reports and photos without in-person access.
- Demonstrated ability to manage contractors to tight timelines and cost targets with a high degree of autonomy.
- Strong written and verbal communication.
- Working knowledge of what motivates different contractors; track record of coaching vendors into consistent, high-quality performance.
- Comfort with ambiguity and fast-changing processes; startup mentality required.
- Systems fluency: Google Workspace, Slack, and project management platforms; ability to learn new tools quickly.
- Bachelor's degree preferred.
**What Makes This Role Different** ========================================
**Standard field-based role:** on-site, hands-on — physical presence is the control mechanism
**Central Homes Project Manager:** virtual-first, systems-driven — influence without presence. You win through process discipline, documentation rigor, and contractor trust, not physical access.
**About Opendoor**
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
About Opendoor
Opendoor is a real estate technology company that simplifies the process of buying and selling homes.
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