Product Designer, Vice President

JP Morgan Chase · New York, New York · Posted 2026-09-30

Description -----------

Shape the future of the workplace by designing digital experiences that blend hospitality, technology, and operations. As a Product Designer, Vice President in Amenity Services, you will play a pivotal role in shaping how employees and guests experience our workplaces, from the moment they register at reception to how they order lunch or book a conference room. Collaborating closely with product, technology, and operations, you will lead strategically important initiatives that turn everyday workplace moments into seamless, high-satisfaction experiences. Your ability to independently scope and execute research, combined with fluency in AI-accelerated design tools, will ensure our services are not only intuitive and visually compelling but also grounded in evidence and delivered with speed.

Job responsibilities

Develop and execute design and research strategies for initiatives across dining, pantries, conference centers, and guest registration, ensuring alignment with business objectives and user needs
Diagram service flows and product features, design wireframes, and prototype interactions for key physical and digital touchpoints, leading end-to-end design initiatives within a specific amenity domain.
Independently scope, design, and execute user research, from framing research questions and selecting methodologies to synthesizing findings
Leverage AI tools and technologies, including AI-assisted prototyping to accelerate design iteration, expand concept exploration, and shorten time-to-insight across the product lifecycle

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Strong sense of ownership and accountability for design outcomes, and can drive initiatives from ambiguity to execution
Ability to independently scope, design, and execute end-to-end user research, including defining research objectives, selecting appropriate methods, recruiting participants, and synthesizing findings into actionable design direction
Hands-on experience applying AI tools to accelerate or enhance the design process

Preferred qualifications, capabilities, and skills

Background in hospitality, workplace experience, or amenity management, with an understanding of how physical services intersect with digital tools
Familiarity with data-informed design decision-making, including comfort interpreting analytics or operational data to inform design strategy

About JP Morgan Chase

JP Morgan Chase is a global financial services provider that offers investment banking, asset management, treasury, and other services.

Product Designer, Vice President

About JP Morgan Chase

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