Senior Technical Program Manager-Readiness Assessment & OEM Quality
Overview
Microsoft's Windows Ecosystem and Commercial Engagement organization is building a closed-loop quality-readiness system for strategically important third-party OEM devices. The system connects OEM and silicon readiness, structured Readiness Assessment, controlled entrance into SelfHost, launch decisions, and post-launch learning.The system provides leaders and partners with a trusted view of whether a hardware-software configuration is ready to advance, the evidence supporting that decision, remaining risks, and ownership of next actions.
As a Senior Technical Program Manager, you will own the program mechanisms surrounding this system, including portfolio intake, partner alignment, integrated planning, readiness governance, risk and dependency management, decision records, and executive communication. You will work across Hero Device Engineering (HDE) and Hero Device Validation (HDV) program teams, OEM and silicon partners, Windows engineering, lab and test leads, data and reporting teams, SelfHost operations, and internal marketing and sales.You will translate ambiguity into scalable operating models and technical evidence into informed decisions while maintaining partner trust and clear engineering accountability.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the end-to-end operating model for a portfolio of strategic OEM device readiness initiatives, from intake and scenario definition through OEM self-assessment, Microsoft Readiness Assessment, SelfHost entrance, release milestones, and post-launch learning.
- Build and maintain integrated plans across OEM and silicon schedules, device availability, hardware and software configurations, BIOS, firmware, drivers, lab capacity, assessment criteria, remediation work, and decision gates.
- Build trusted partnerships across HDE and HDV program teams, OEM and silicon partners, Windows engineering, quality and lab teams, data teams, and business stakeholders. Establish clear roles, handoffs, decision rights, expectations, and escalation paths.
- Drive portfolio prioritization and manage competing requests by evaluating customer and business impact, technical risk, capacity, and schedule implications. Make tradeoffs visible and establish clear ownership and recommended actions.
- Establish scalable readiness governance, including portfolio and milestone reviews, risk and dependency management, decision records, and exceptions. Ensure material risks and dependencies have clear ownership, next steps, and escalation paths.
- Facilitate readiness and launch decisions using defined criteria, quality signals, telemetry, and available evidence. Clearly communicate evidence confidence, remaining risks, exceptions, and recommendations to technical and executive audiences.
- Define and improve portfolio metrics that measure readiness, evidence completeness, turnaround time, partner responsiveness, and operational effectiveness. Partner with data owners to maintain clear metric definitions and data provenance.
- Scale the readiness program through reusable intake mechanisms, templates, playbooks, automation, responsible AI, and continuous learning while maintaining accountable human judgment, Microsoft audit authority, and OEM confidentiality.
What Success Looks Like
- Readiness recommendations are delivered ahead of key decision points with clear evidence, ownership, confidence, remaining risks, and recommended next actions.
- OEM, silicon, engineering, lab, SelfHost, and business stakeholders understand their roles and decision rights and have confidence in a consistent, evidence-based readiness process.
- Standardization, automation, responsible AI, and post-launch learning improve assessment efficiency and scalability while continuously strengthening readiness criteria and coverage.
Qualifications
Required Qualifications
- Bachelor's Degree AND 4+ years of experience in engineering, product or technical program management, data analysis, or product development.OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Experience gathering business and technical requirements and translating them into program plans, milestones, readiness criteria, decision gates, metrics, and accountable actions.
- Demonstrated experience using data to assess program health, identify and mitigate risks, manage dependencies, resolve ambiguity, and influence technical and business decisions.
- Demonstrated ability to communicate complex technical and program information clearly to engineers, partner organizations, business stakeholders, and senior leaders and to drive alignment across organizational boundaries.
- Experience with hardware-software system readiness, Windows or another operating-system platform, device development, drivers, firmware, servicing, reliability, or product-quality programs.
- Experience managing external engineering relationships with OEMs, silicon vendors, suppliers, or other partners where trust, confidentiality, shared dependencies, and cross-organizational collaboration are important.
- Experience designing or operating readiness assessments, launch gates, validation programs, quality reviews, risk-acceptance mechanisms, or post-launch learning loops.
- Experience with Azure DevOps, Power BI, Kusto or KQL, SQL, Azure Data Explorer, or comparable planning and analytics platforms, with an understanding of metric definitions and data provenance.
- Experience establishing scalable governance and reusable mechanisms that improve delivery consistency, decision quality, organizational accountability, or measurable business and customer outcomes.
- Experience applying automation or AI to program workflows, analysis, reporting, or risk identification while preserving human accountability and sound judgment.
#W+DJOBS
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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