Quality Program Manager – Global Hardware Supply Chain
Description -----------
Oracle is seeking an experienced Quality Program Manager to lead the Global Stop Ship and Purge program across our hardware supply chain.
The Stop Ship and Purge program is Oracle’s global emergency-response system for managing critical hardware quality issues. When a potential quality concern is identified, this role leads the structured process for containing affected products, stopping movement through the supply chain, coordinating investigation and remediation, and safely restoring operations once the issue has been resolved.
This highly visible role provides end-to-end program leadership, from initial issue identification through containment, root-cause analysis, corrective action, recovery, and closure. The Quality Program Manager will ensure every quality event follows a consistent framework, maintains complete traceability, meets audit requirements, and minimizes potential impact to Oracle’s customers, field operations, and OCI data centers.
The ideal candidate brings deep quality program-management experience within a manufacturing or complex hardware supply-chain environment. Success requires the ability to lead urgent, cross-functional programs involving external manufacturers, suppliers, product teams, engineering, field services, logistics, and data-center operations.
Responsibilities ----------------
Key Responsibilities
- Own and manage Oracle’s Global Stop Ship and Purge program for hardware products and supply-chain quality events.
- Lead the complete lifecycle of critical quality issues, including identification, containment, investigation, root-cause analysis, corrective action, recovery, and formal closure.
- Establish clear decision gates for stopping, holding, purging, releasing, and restarting products within the supply chain.
- Coordinate rapid-response and Tiger Team activities involving manufacturing, engineering, product, supplier quality, logistics, field services, and OCI data-center teams.
- Ensure quality events are managed through consistent processes, tools, documentation, approvals, and escalation paths.
- Maintain full traceability and audit-ready records demonstrating how quality issues and corrective actions were managed.
- Lead Root Cause and Corrective Action training and promote consistent use of failure-analysis and corrective-action methodologies.
- Partner with external manufacturers and suppliers to investigate quality concerns, identify root causes, implement containment measures, and track remediation through completion.
- Engage with manufacturing, product-design teams, services, account teams, and customers to identify quality trends and improvement opportunities.
- Define, track, analyze, and report quality metrics, case-rate data, emerging trends, corrective actions, and program health.
- Present risks, decisions, recovery plans, and quality-performance insights to senior leadership.
- Use Voice of the Customer and field-quality data to improve products, processes, controls, and customer outcomes.
- Identify opportunities to strengthen quality-management systems and improve the efficiency and consistency of global quality-response processes.
- Manage assigned quality initiatives end to end, including requirements, schedules, dependencies, risks, milestones, executive reporting, and operational handoffs.
- Establish operating rhythms that provide clear visibility into program status, decisions, ownership, escalations, and outstanding actions.
- Support ongoing compliance with applicable quality standards, certification requirements, and internal controls.
Required Qualifications
- Strong quality program-management experience within manufacturing, hardware, electronics, or another complex physical-product supply chain.
- Demonstrated experience leading high-priority quality events from initial containment through investigation, corrective action, validation, and release.
- Working knowledge of Quality Management Systems, root-cause analysis, corrective and preventive action, failure analysis, and continuous improvement.
- Experience collaborating with external manufacturers, suppliers, engineering, product, logistics, field-service, and customer-facing teams.
- Strong understanding of manufacturing and supply-chain control points, including how products or materials are stopped, contained, evaluated, released, and returned to production.
- Experience creating and maintaining formal controls, process documentation, quality records, and audit traceability.
- Ability to lead complex programs involving multiple organizations, competing priorities, incomplete information, and urgent timelines.
- Strong analytical skills, including the ability to identify trends, define meaningful quality metrics, and translate data into actions and recommendations.
- Excellent written and verbal communication skills, with the ability to present complex quality issues, risks, and decisions to technical teams and executive leaders.
- Ability to influence outcomes and drive accountability across teams without relying on direct reporting authority.
Preferred Qualifications
- Experience supporting server, networking, storage, semiconductor, data-center, or other complex hardware products.
- Knowledge of ISO 9001, TL 9000, or comparable quality-management standards.
- Experience supporting product-compliance certifications or audits involving standards such as UL, CSA, TUV, CQC, or CCC.
- Experience developing or delivering Root Cause and Corrective Action training.
- Background in supplier quality, reliability engineering, manufacturing quality, or field-quality management.
- Experience with supply-chain security, hardware authenticity, chain-of-custody controls, counterfeit-component prevention, or secure product lifecycle management.
- Familiarity with security and risk frameworks such as ISO 27001, SOC 2, NIST, DoD, or CMMC.
- Experience conducting supplier risk or security assessments and tracking corrective actions and remediation plans.
What Success Looks Like
The successful candidate will create a disciplined and repeatable approach to managing critical hardware quality events globally. They will ensure that Oracle responds quickly when issues arise, maintains complete visibility and traceability throughout the process, protects customers and field operations, and safely restores supply as efficiently as possible.
Qualifications --------------
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
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